OpenSky Education

Virtual Learning

Help and Support

INITIAL TROUBLESHOOTING

Chromebooks

  1. Confirm that the Chromebook is connected to the Internet

  2. If there are network problems, restart your home router

  3. Confirm that you a logged into the Chromebook with the scholar's student account

  4. Check that the battery is not low

  5. Log out and back in to your account

  6. Restart the Chromebook

  7. Contact Support via one of the options below.

Chromebook Troubleshooting Videos and Links

 

INITIAL TROUBLESHOOTING

MacBooks

  1. Confirm that the MacBook is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Quit programs that are not currently being used

  5. Clicking the red X only closes the window, it DOES NOT quit the program

  6. command + Q will quit the program

  7. Check that the battery is not low

  8. Quit all programs and restart computer

  9. Contact Support via one of the options below.

 

INITIAL TROUBLESHOOTING

MacBooks

  1. Confirm that the MacBook is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Quit programs that are not currently being used

  5. Clicking the red X only closes the window, it DOES NOT quit the program

  6. command + Q will quit the program

  7. Check that the battery is not low

  8. Quit all programs and restart computer

  9. Contact Support via one of the options below.

INITIAL TROUBLESHOOTING

Windows PCs

  1. Confirm that the computer is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Quit programs that are not currently being used

  5. Check that the battery is not low

  6. Quit all programs and restart computer

  7. Contact Support via one of the options below.

Get Support

Live Chat

Available Mon - Fri

WI & MO: 8am - 5pm

AZ: 6am - 5pm

Phone:  (414) 600-0313

WI & MO: 8am - 5pm

AZ: 6am - 5pm