Maple Dale-Indian Hill
School District
Virtual Learning:
Help and Support
INITIAL TROUBLESHOOTING
Chromebooks
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Confirm that the Chromebook is connected to the Internet
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If there are network problems, restart your router
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Restart browser
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Check that the battery is not low
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Log out and back in to your account
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Restart the Chromebook
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Contact Support via one of the options below
INITIAL TROUBLESHOOTING
MacBooks
Confirm that the MacBook is connected to the Internet
If there are network problems, restart your router
Restart browser
Quit programs that are not currently being used
Clicking the red X only closes the window, it DOES NOT quit the program
command + Q will quit the program
Check that the battery is not low
Quit all programs and restart computer
Contact Support via one of the options below.
INITIAL TROUBLESHOOTING
iPads
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Confirm that the iPad is connected to WiFi
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If there are network problems, restart your router
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Close all apps
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Double click the Home button on the iPad to reveal all running apps
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Swipe up on each app to close the apps
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Check that the battery is not low
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Restart the iPad
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Contact Support via one of the options below
INITIAL TROUBLESHOOTING
MacBooks
-
Confirm that the MacBook is connected to the Internet
-
If there are network problems, restart your router
-
Restart browser
-
Quit programs that are not currently being used
-
Clicking the red X only closes the window, it DOES NOT quit the program
-
command + Q will quit the program
-
Check that the battery is not low
-
Quit all programs and restart computer
-
Contact Support via one of the options below