INITIAL TROUBLESHOOTING

Chromebooks

1. Confirm that the Chromebook is connected to the Internet

2. If there are network problems, see your education center instructor OR restart your home router.

3.  Confirm you are logged into the Chromebook with the correct user account.

   • For example: username@schoolname.org

4. Check that the battery is not low

5. Log out and back in to your account

6. Restart the Chromebook

7. Contact Support via one of the options below.

INITIAL TROUBLESHOOTING

Windows PCs

1. Confirm that the computer is connected to the Internet

2. If there are network problems, restart your router

3. Restart browser

4. Quit programs that are not currently being used

5. Check that the battery is not low

6. Quit all programs and restart computer

7. Contact Support via one of the options below.

INITIAL TROUBLESHOOTING

MacBooks

1. Confirm that the MacBook is connected to the Internet
   

2. If there are network problems, restart your router

3. Restart browser

4. Quit programs that are not currently being used

5. Clicking the red X only closes the window, it DOES NOT quit the program

6. command + Q will quit the program

7. Check that the battery is not low

8. Quit all programs and restart computer

9. Contact Support via one of the options below.

TUTORIALS and SUPPORT

Zoom

• Join-Start-Schedule a Zoom meeting

• Zoom Meeting Controls

• Sharing your screen on Zoom

• Getting Started with iOS

• Getting Started with Android