Brite Star
Schools
Virtual Learning: 
Help and Support

Image by Brooke Cagle

INITIAL TROUBLESHOOTING

Chromebooks

  1. Confirm that the Chromebook is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Check that the battery is not low

  5. Log out and back in to your account

  6. Restart the Chromebook

  7. Contact Support via one of the options below.

 
Image by Marcin Nowak

INITIAL TROUBLESHOOTING

MacBooks

  1. Confirm that the MacBook is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Quit programs that are not currently being used

  5. Clicking the red X only closes the window, it DOES NOT quit the program

  6. command + Q will quit the program

  7. Check that the battery is not low

  8. Quit all programs and restart computer

  9. Contact Support via one of the options below.

 
Image by Alvaro Reyes

INITIAL TROUBLESHOOTING

Windows PCs

  1. Confirm that the computer is connected to the Internet

  2. If there are network problems, restart your router

  3. Restart browser

  4. Quit programs that are not currently being used

  5. Check that the battery is not low

  6. Quit all programs and restart computer

  7. Contact Support via one of the options below.

Get Support

email: tech.support@shiningstarschools.org


Phone:  (414) 600-2021

(8am-5pm CST)

Live Chat
Available Mon - Fri
8am-4pm CST