Atlas Preparatory Academy
Virtual Learning:
Help and Support
INITIAL TROUBLESHOOTING
Chromebooks
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Confirm that the Chromebook is connected to the Internet
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If there are network problems, restart your home router
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Confirm that you a logged into the Chromebook with the scholar's student account
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For example: joey.smith2022@atlasprep.net
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Check that the battery is not low
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Log out and back in to your account
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Restart the Chromebook
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Contact Support via one of the options below.
Chromebook Troubleshooting Videos and Links
INITIAL TROUBLESHOOTING
MacBooks
Confirm that the MacBook is connected to the Internet
If there are network problems, restart your router
Restart browser
Quit programs that are not currently being used
Clicking the red X only closes the window, it DOES NOT quit the program
command + Q will quit the program
Check that the battery is not low
Quit all programs and restart computer
Contact Support via one of the options below.
INITIAL TROUBLESHOOTING
MacBooks
Confirm that the MacBook is connected to the Internet
If there are network problems, restart your router
Restart browser
Quit programs that are not currently being used
Clicking the red X only closes the window, it DOES NOT quit the program
command + Q will quit the program
Check that the battery is not low
Quit all programs and restart computer
Contact Support via one of the options below.
INITIAL TROUBLESHOOTING
Windows PCs
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Confirm that the computer is connected to the Internet
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If there are network problems, restart your router
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Restart browser
-
Quit programs that are not currently being used
-
Check that the battery is not low
-
Quit all programs and restart computer
-
Contact Support via one of the options below.